The Munch Ease lets you see what food trucks are around you, check out their menu and order food from the trucks ahead of time so that you don’t have to wait in line to order or pick up your food.

Download and load up the app or use the map on the website to find what food trucks are around you. Check out their menu of a truck you want to order food from and add the food you want to you cart. One your shopping cart is full press the checkout button.

We send your order to the food truck once you hit the submit order button. The food truck will then confirm it can prepare your order and you’ll receive all or one of the three a confirmation email, text, and push notification. Once the food is ready for pick up you’ll receive another notification.

Check your spam folder, make sure your email account isn’t acting weird, and, if all else fails, reach us on our Contact Us page.

You’ll want to check our Contact Us page.

You’ll want to call the food truck you order from. Check your order confirmation email for their phone number also make sure you didn’t already receive a notification your food is ready. Or, if you’d like, you can reach out to us on our Contact Us page.

If you’re hearing that they’ve not received your order, reach us immediately on our Contact Us page and we’ll get things sorted out.

If there’s a problem with your order, please call the food truck or revisit the truck and let them know. You can find that phone number in your order confirmation email.Of course, you can reach out to us on our Contact Us page.

Here’s where you can see everything you’ve ordered in the past. Which is helpful for a few reasons. One, you can reorder anything you loved in just a few clicks. Of course, you’ll get the chance to edit the order to add anything else you’d want or remove anything you don’t need this time around. The second, of course, is to view and print receipts. If you’re into that sort of thing, anyway.

Here’s where you can see everything you’ve ordered in the past. Which is helpful for a few reasons. One, you can reorder anything you loved in just a few clicks. Of course, you’ll get the chance to edit the order to add anything else you’d want or remove anything you don’t need this time around. The second, of course, is to view and print receipts. If you’re into that sort of thing, anyway.

The food trucks we work with are contractually obligated to match the prices they have set on their menus. If you see any discrepancies, reach us on our Contact Us page and we’ll talk to the restaurant.

In some cases, yes. Food Trucks might require a minimum order size.

Yep. During checkout, you’ll have the opportunity to save a credit card, add a credit card or remove a credit card.

Your card is charged as soon as you place your order, just as it would be when ordering over the phone.

Your username is often the email address you would have used to register your account. As for the password, you can click the “Forgot My Password” link and we’ll get you sorted out.And if you still need a reminder of that username, the “Forgot Username” button and the fields that pop up when you click it will trigger an email reminder of that name.

Unfortunately, no. Because that email is tied to your username, you can only have one account per email address.

You can, yeah. When checking out, you’ll have the option to add an additional instructions.

It’s exactly the same as ordering for delivery, minus the “delivery” part. Instead, the restaurant will let you know when to expect the food to be ready, and you’ll shuffle over to grab it and go.Oh, and please remember to have an ID handy when picking your food up. Food Trucks like to make sure that their food is heading off with the proper person. They might just ask for your phone number on the order, your email address and or your first and last name. Some trucks might ask you to show them the order on your phone or the QR code linked to your account if you order using the app.

All of your standards are supported:

• Internet Explorer 10 (and up)
• Firefox
• Safari
• Chrome
• The Munch ease app on IOS
• The Munch ease app on Android

If you’re running into issues, go ahead and reach out to us on our Contact Us page.

We are committed to safeguarding your personal information and care about the security of your The Munch Ease account. We occasionally email diners to encourage them to reset their account passwords as a precautionary measure for security risks not associated with The Munch Ease. There are a number of different reasons why one of these proactive emails would be triggered, including username and password breaches at other companies, phishing schemes, logging into insecure sites from public Wi-Fi, and malware attacks.

This could happen because people sometimes use the same email and password combination to log into multiple sites. If any site that uses that combination is compromised, those users’ credentials can be improperly obtained, disclosed and then purchased by fraudsters. These fraudsters then attempt to use the credentials to gain access to other sites. If they are able to gain access to The Munch ease account, they could be able to place an order successfully.

We take fraud incredibly seriously at The Munch Ease. If you notice suspicious charges or unauthorized account activity, please contact us immediately through one of the contact methods found here so that we can investigate.

How do you recommend I keep my The Munch Ease account secure?

Use a password that is unique to The Munch Ease and change it regularly: We encourage you to select strong passwords, using the following tips:

• Create passwords that are at least 8 characters long.
• Use a mix of uppercase and lowercase letters, numbers, and symbols.
• Do not use a word in the dictionary, a name, or other personal information like a birthday, address, or anniversary.
• Do not share your password with others.
• Be sure to log out completely from The Munch Ease to terminate account access.
• Consider employing a password manager through your browser or a third-party provider.
• Change your The Munch Ease password frequently by clicking on the “Forgot password?” link on the sign in page and following the prompts.

Be aware of possible phishing attempts: Phishing is an attempt to acquire your personal information by pretending to represent a website or company you trust online. Phishers will go to great lengths to try to hijack your account or steal your personal information. They may even create fake websites that look real or send official-looking (but fake) emails asking for personal information. The Munch Ease will never ask for credit card details in an email or over the phone. If you're unsure about a link in an email, you can always hover over the link to see where it goes (you'll see the real linked web address at the bottom of most browsers).

Keep your computer and devices safe: While The Munch Ease does not endorse specific vendors, we recommend utilizing a software resource that can be used to prevent and clean up suspected malware or viruses.